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F.A.Q

How should I hang my acrylic name decor item?

For best results, we recommend using Command™ 3M Velcro Strips for heavier plaques or signs.
For lighter items, Blu Tack can be used as an alternative.

Please note that we cannot take responsibility for any damage that occurs after your sign has been received or as a result of incorrect hanging.

Do you take custom orders?

Absolutely! We’d love to create something just for you.

Click here to make a custom request

My order is damaged, what should I do?

Although we take great care to ensure your order arrives safely, sometimes damage can occur during transit.
If your item arrives damaged, please email hello@littlekeepsakeco.com.au within 24 hours of receiving your order.

Be sure to include clear photographs of:

  • The damaged item, and
  • The original packaging

This helps us assess the issue and resolve it for you as quickly as possible.

Can I cancel my order?

Yes, you can cancel your order as long as production has not yet begun. Once your order is in progress, we’re unable to make changes or cancellations.

Can I amend my order?

We’re happy to make changes if your order hasn’t gone into production yet! Once we’ve started creating your item, we’re unable to make adjustments but please contact us as soon as possible and we’ll do our best to help.

Do you accept returns of refunds?

Due to the personalised and handmade nature of my products, I don’t accept returns or refunds. If there’s an issue with your order, please contact me, customer happiness is very important to me and I’ll always do my best to help.

How do I care for my keepsake?

Keep your piece out of direct sunlight and away from moisture to prevent warping or fading. Gently dust with a dry cloth when needed.

Can I order a design I've seen somewhere else?

I don’t replicate other makers designs, but I’m always happy to create something inspired by your vision while keeping it uniquely LKC.

Are your products safe for children?

Yes, however, please note that some items are decor pieces only and should not be used as toys. Always keep small removable parts out of reach of young children.

What materials do you use?

Each piece is handmade using high quality materials such as premium acrylic and laser cut details. I take great care to ensure every item is safe, long lasting, and beautifully finished.

Can I see proof before you make my custom item?

Yes! For personalised or custom pieces, you’ll receive a digital mock up to approve before I create your final product. This ensures everything is exactly how you imagined.